To cancel Crosslist, log into your account and cancel the subscription from your billing or account settings, or send a written cancellation request to hello@crosslist.com if there's no visible cancel option. Keep a screenshot or confirmation email as proof. If charges keep landing on your statement after that, contact your bank or card provider to block further payments. If you'd rather not chase down settings menus and support replies yourself, Time to Cancel can send the cancellation request for you and get written proof back.
How do I cancel Crosslist myself?
You can cancel Crosslist either from inside your account or by emailing their team directly — there's no phone line listed, so plan to do this in writing.
Through your account: 1) Log in to Crosslist on the website. 2) Go to your account or billing settings. 3) Look for a tab labeled something like 'subscription,' 'plan,' or 'manage billing.' 4) Select cancel and confirm you don't want to renew. 5) Screenshot the confirmation screen — this becomes your proof if the charge shows up anyway.
By email: 1) Write to hello@crosslist.com. 2) Use a subject line like 'Cancellation request' plus your account email. 3) State clearly that you want to cancel your subscription and stop any future billing, effective immediately. 4) Add your full name, account email, and the date. 5) Ask them to confirm in writing that the cancellation was processed.
Send the email from the address tied to your account — support teams often can't act on a request if they can't match it to a subscription. If you'd rather have the request sent correctly the first time, you can cancel your Crosslist subscription through Time to Cancel instead of writing the email yourself.
Why is canceling Crosslist so annoying?
Canceling Crosslist is harder than it should be mostly because the cancel option isn't where most people expect it. Account settings and billing pages for reselling tools tend to bury the cancel button a few menus deep, and if you can't find it, your only fallback is email.
That email route adds its own delay. Crosslist is based in Kortrijk, Belgium, so if you're emailing from the US, there's a time zone gap plus whatever queue their support inbox is running. A same-day reply isn't guaranteed.
What we see most often: people stop actively reselling for a month or two, forget the subscription is still running, and only notice it again when the charge hits their statement. The subscription itself doesn't pause just because you stopped listing items.
What if I'm still being charged after canceling Crosslist?
If a charge appears after you canceled, the first step is checking the date on your confirmation — not guessing. Subscriptions often run until the end of the current billing cycle rather than stopping instantly, so one more charge can be expected depending on when you canceled.
If the charge falls clearly after your cancellation date and confirmation, the next move is to stop it at the source rather than keep emailing back and forth. Contact your bank, card issuer, or PayPal and ask them to block future payments to Crosslist. Most banks can do this in a few minutes over the phone or through the app.
If a charge has already gone through that shouldn't have, you can dispute it as a chargeback. Have your cancellation proof ready — the confirmation email or screenshot — since the bank will usually ask for it before reversing anything.
Can I get a refund from Crosslist?
You have a real shot at a refund when the charge came in after you'd already canceled, or when you were billed twice for the same period. Crosslist doesn't typically owe you money back for time you've already used the service, so a refund request for 'I forgot to cancel' rarely succeeds — our honest take is that's a tough one to win anywhere.
To ask for money back, email hello@crosslist.com with your cancellation date, the charge in question, and your account details, and ask for a refund of that specific transaction. Keep the tone factual and short; vague complaints get slower replies than ones with dates and amounts attached.
If Crosslist doesn't respond or refuses a charge you believe was wrongly taken, your bank's chargeback process is the backup option, and the FTC consumer advice site has a clear rundown of how disputes typically work.
What are your legal rights when canceling Crosslist?
Crosslist is registered in Belgium, which means it operates under EU and Belgian consumer protection rules, including Boek VI of the Belgian Code of Economic Law (Boek VI WER), which governs distance contracts and how clearly companies must communicate terms like cancellation and renewal.
That's useful context, but if you're paying from a US bank account or card, your most practical lever usually isn't a Belgian law — it's your bank or card issuer. US cardholders have standard dispute rights for charges that continue after a documented cancellation, and that process tends to move faster than cross-border correspondence with a company overseas.
If you believe Crosslist is billing you in a way that looks deceptive — charges with no clear way to stop them, for example — you can also report it to the FTC, which tracks these patterns across companies.
What mistakes do people make when canceling Crosslist?
The most common mistake is canceling from the wrong email address, which means the request never gets matched to the account and quietly sits unanswered. Always send cancellation emails from the address your Crosslist account is registered under.
A close second: not keeping proof. No screenshot, no saved email, nothing to show if a dispute comes up later. Save the confirmation the moment you get it.
A smaller but real one — assuming that uninstalling an app, or simply not logging in anymore, cancels the subscription. It doesn't. Billing keeps running until you actively cancel it, through the account or by email.
