Cancel Mailfence: Stop the Renewal Charge for Good

How do I cancel Mailfence myself?

You cancel Mailfence by downgrading your paid plan inside your account settings, or by emailing support directly if that option is missing or unclear. Here's the route most people use.

1. Log in to your Mailfence account on the website and open your account or billing settings. Look for an option to downgrade to the free plan or stop your subscription.

2. If there's no clear button, send an email to support@mailfence.com. State your full name, the email address on the account, and the sentence „please cancel my paid subscription and confirm the end date.“ Keep it short and factual.

3. Ask specifically for written confirmation of the cancellation and the exact date your paid access or next billing attempt stops. Don't accept a vague „noted“ reply.

4. Save that confirmation email somewhere safe. It's your proof if a charge appears later and you need to dispute it.

5. Check your bank or card statement on the next billing date to confirm nothing went through.

If you want someone else to send the request and chase the confirmation for you, you can cancel Mailfence through Time to Cancel instead of doing all of this yourself.

What we see most often with email providers like this: people assume cancelling the plan also deletes the account, and it doesn't. Those are two separate requests, so say clearly which one you want.

Why is cancelling Mailfence so difficult?

Cancelling Mailfence is harder than it should be mainly because there's no single, obvious cancel button that stops everything in one click. Account settings and billing settings aren't always in the same place, so people click around before giving up and just emailing support.

Because the company is based in Brussels, support runs on a European timezone and mostly through email rather than live chat or phone. That means a reply to your cancellation request can take a day or two, and if you send it late on a Friday, don't expect anything back before Monday.

Another friction point: downgrading to a free plan doesn't always feel final to users, so they keep paying „just in case“ instead of confirming the switch actually worked. A short reply confirming the date would fix most of this. It's a small thing, but it's the detail that causes most follow-up tickets.

Still being charged after cancelling Mailfence?

If you're still being charged after cancelling Mailfence, the first thing to check is the exact end date you were given in writing. Billing cycles don't always stop immediately — sometimes a plan runs until the end of the paid period even after you've downgraded, which is normal and not a sign anything went wrong.

If a charge appears after the date you were told your plan would end, that's different. In that case, contact your bank, your card issuer, or PayPal (if that's how you paid) and ask them to block future payments to Mailfence. Most banks can do this within a few minutes over the phone or through the app.

If a charge has already gone through and you have written proof your subscription should have ended, you can file a chargeback with your bank. Send them the cancellation confirmation email as evidence — that's exactly what it's for.

Can I get my money back from Mailfence?

You have a real chance at a refund from Mailfence when you can show the charge happened after your confirmed cancellation date, or when you were billed twice for the same period. Keep the confirmation email and your bank statement side by side — that combination is what gets refunds approved.

To request it, email support@mailfence.com again, attach the proof, and ask for a refund of the specific charge, naming the date and amount. Be precise. Vague complaints get vague replies.

If support doesn't respond within a reasonable time, or refuses without a good reason, escalate through your bank's dispute process. You can also check general guidance on disputing a charge through the FTC consumer advice site if you want a neutral reference point on how these disputes typically work.

What are your legal rights when cancelling Mailfence?

Because Mailfence is registered in Brussels, Belgium, it falls under EU and Belgian consumer protection law rather than US state rules. Under Book VI of the Belgian Code of Economic Law, companies selling digital services online generally have to make cancellation reasonably straightforward and give clear information about contract terms.

That doesn't mean cancelling takes zero effort. It means you're entitled to a clear answer and a working way to stop future charges, not silence. If you feel a request was ignored or deliberately delayed, you can mention the EU consumer protection framework in your email — it usually speeds things up.

For US-based readers paying by card, your protections also run through your card network's own dispute rules, which tend to be faster to use in practice than pursuing a cross-border complaint.

Common mistakes people make when cancelling Mailfence

The most common mistake is cancelling the subscription but forgetting to check whether the underlying account still exists — and still technically eligible for billing attempts if you ever reactivate a plan. Close the loop properly.

Another one: emailing support without stating the account email address clearly. Support can't act on a request they can't match to an account, so vague emails just bounce back with a request for details, wasting a cycle.

And a smaller one — people forget to screenshot or save the confirmation at all. Our advice: the moment you get a reply confirming cancellation, save it as a PDF or forward it to yourself. You'll want it the day a charge shows up anyway.