Muses Academy signed you up for a subscription you never asked for. That's the story I keep hearing from people who downloaded what looked like a harmless self-growth and lifestyle app — only to find unexpected charges hitting their bank account weeks or months later. If you noticed a charge you didn't authorise, you're not alone. Hundreds of people have been caught off guard by this exact same pattern.
The really frustrating part? Cancelling isn't made easy. Refunds get refused. Customer service deflects. And if you delete the app without cancelling the subscription first, the charges just keep coming. I've helped a lot of people get out of these kinds of traps, and with Muses Academy specifically, there are a few things you absolutely need to do in the right order — otherwise you risk losing more money than you already have.
This guide walks you through exactly how to cancel Muses Academy, what to do if they refuse a refund, and how to use your consumer rights to get your money back. Just the steps that actually work.
Quick Overview: Most Important Warnings and Steps
Before anything else, here's what you need to know right now:
• Do NOT delete the app before cancelling your subscription. Multiple users confirmed that deleting the app does not stop the charges. The subscription keeps running in the background.
• Muses Academy uses automatic subscription enrollment. Many users report being signed up for recurring billing without clearly agreeing to it — often after what appeared to be a one-time purchase.
• Refunds are not given easily. The company has a pattern of refusing refund requests unless you push back firmly and reference your legal rights.
• The "therapist" on the platform is AI, not a real person. This matters because it affects the value of what you paid for — and it strengthens your case for a refund.
• Cancel through your app store or payment provider directly if you can't get a response from Muses Academy itself.
• Keep all evidence. Screenshots of charges, emails, and any communication with Muses Academy will be essential if you need to escalate.
• Time to Cancel is the fastest and most reliable way to handle this if you want someone to manage the whole cancellation process without the stress.
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Most Common Problems When Cancelling Muses Academy
Based on real user experiences, cancelling Muses Academy is rarely straightforward. Here's what actually goes wrong.
Unexpected charges after what seemed like a one-time payment. One of the most consistent complaints is that users thought they were signing up for a single month — only to be billed repeatedly. The way the offer is presented makes it easy to miss the subscription terms. As one user put it: "The way the ad was worded I thought I opted for the 1 month option, not the subscription. I found out that was not the case 1 month later when I was charged double."
Charges continuing after deleting the app. This is a critical trap. Deleting the Muses Academy app from your phone does not cancel the underlying subscription. The billing continues until you formally cancel — and the company knows this. Several users have been charged for months after removing the app.
Refusals and delays from customer support. When users contact Muses Academy to request a refund, the initial response is almost always a refusal. One user described how the company only agreed to a 50% refund after threatening to share their full experience publicly. That's not how a legitimate business operates.
Six months of unauthorised charges. At least one user reported that the company took money for six consecutive months without authorisation — and then refused to provide any documentation of the order or issue a refund, even when the user threatened legal action.
AI posing as a human therapist. This is significant not just ethically, but practically. If the core service being delivered is an AI chatbot that's been misrepresented as a real therapist, that's grounds for a stronger refund claim based on misrepresentation.
These aren't isolated incidents. This is a consistent pattern — and it means you need to go into the cancellation process prepared.
Preparation: What You Need to Know Before You Cancel
Taking five minutes to prepare before you cancel can be the difference between getting your money back and losing it. Here's what to do first.
Check how you paid. Did you sign up through the App Store (Apple), Google Play, or directly through the Muses Academy website? This determines where your subscription actually lives and where you need to cancel it. If you signed up through Apple or Google, the subscription is managed in your app store settings — not through Muses Academy's own platform.
Take screenshots of everything. Capture your bank or card statement showing the charges, any confirmation emails, the Muses Academy app subscription settings, and anything else that shows what you agreed to. You'll need this if you dispute the charges.
Write down the exact dates and amounts. Be specific. "They charged me twice" is much weaker than "I was charged £49.99 on 14 March and £49.99 on 14 April without my consent." Precision matters when dealing with customer service — and especially when escalating to your bank or a consumer protection body.
Do not delete the app yet. Seriously — wait until you've confirmed cancellation. Keep the app installed until you receive written confirmation that the subscription has been cancelled.
Check your email for any sign-up confirmations. Look for an email from Muses Academy from when you first signed up. It may contain details about what you agreed to — or more importantly, may show that you did not agree to a recurring subscription. That's useful evidence.
Know your billing cycle. If your renewal date is coming up soon, you need to act fast. Cancellations typically need to be made before the renewal date to avoid the next charge.
Step-by-Step: How to Cancel Muses Academy
Follow these steps in order. Don't skip ahead, and don't delete the app until you've completed the process.
Step 1: Identify where your subscription is managed.
If you downloaded Muses Academy through the Apple App Store, your subscription is managed through your iPhone or iPad settings. If you downloaded it through Google Play, it's managed through the Google Play Store. If you signed up directly on the Muses Academy website (musesacademy.io), the subscription is managed through your account there.
Step 2: Cancel through your app store (if applicable).
For Apple/iOS:
- Open Settings on your iPhone
- Tap your name at the top
- Tap Subscriptions
- Find Muses Academy in the list
- Tap Cancel Subscription
- Confirm the cancellation
- Take a screenshot of the confirmation
For Google Play:
- Open the Google Play Store app
- Tap your profile icon in the top right
- Tap Payments & subscriptions
- Tap Subscriptions
- Find Muses Academy
- Tap Cancel subscription
- Follow the prompts and screenshot the confirmation
Step 3: Cancel directly with Muses Academy (do this even if you cancelled via app store).
Send an email to the support address listed on musesacademy.io. State clearly:
- Your full name and account email address
- That you are cancelling your subscription with immediate effect
- The date you are sending the email
- A request for written confirmation of cancellation
- If applicable, that you did not knowingly consent to a recurring subscription and are requesting a refund
Keep this email. The timestamp matters.
Step 4: If Muses Academy refuses a refund, escalate immediately.
Don't accept a flat refusal. Under UK consumer protection law, you have rights — especially if the subscription was not clearly disclosed or if the service was misrepresented. The UK Government's consumer protection page (https://www.gov.uk/consumer-protection-rights) outlines these rights clearly, and MoneySavingExpert (https://www.moneysavingexpert.com/reclaim/consumer-rights-refunds-exchange/) gives practical guidance on how to use them.
Step 5: Contact your bank or card provider.
If Muses Academy won't cooperate, contact your bank and request a chargeback. Explain that you were enrolled in a subscription without clear consent and that the company is refusing to refund unauthorised charges. Banks take these claims seriously, particularly when you have documentation.
Step 6: Once cancellation is confirmed, you can delete the app.
Not before. Only after you have written confirmation that the subscription is cancelled.
What If It Goes Wrong? Complaints, Refunds, and Escalation
If you've followed the steps above and Muses Academy is still refusing to cooperate, you have options. Real ones.
Threaten formal action — in writing. As one user found out, Muses Academy changed their tune when threatened with public reporting and legal action. Send a follow-up email stating that if you don't receive confirmation of cancellation and a full refund within 14 days, you'll be filing a complaint with the relevant consumer protection authority and disputing the charges with your bank. Keep it factual, not emotional.
Chargeback through your bank. This is one of the most effective tools you have. Contact your bank or credit card provider and explain the situation — that you were enrolled in a subscription without clearly consenting to recurring charges, that the service was misrepresented (AI marketed as a human therapist), and that the company is refusing to issue a refund. Most banks will initiate a chargeback on your behalf. The key is having documentation: bank statements, emails, screenshots.
File a complaint with a consumer protection body. In the UK, you can report to Trading Standards or Citizens Advice. If you're in the EU, contact your national consumer protection authority. These bodies can investigate misleading subscription practices and take action against companies that use deceptive enrollment tactics.
Report to your app store. If you signed up through Apple or Google, report the issue directly to them. Both have processes for handling billing disputes and can sometimes issue refunds directly, bypassing the company entirely.
Leave a detailed review. One user only got a 50% refund after indicating they would share their experience. A factual, detailed review on Trustpilot or the App Store creates public accountability and sometimes prompts faster resolution. Just keep it factual — stick to what actually happened.
Use Time to Cancel. If this is all getting overwhelming, Time to Cancel can manage the entire cancellation and escalation process for you. They know exactly how to handle companies like Muses Academy and can take the back-and-forth off your hands completely.
Your Consumer Rights When Dealing With Muses Academy
You have more rights than Muses Academy's customer service team would like you to believe. Here's what actually applies.
UK Consumer Rights Act 2015. If a service is not as described — for example, if a human therapist was implied but an AI was delivered — you are entitled to a refund. Misrepresentation of the service is grounds for a claim.
Unfair subscription enrollment. Under UK and EU consumer protection law, companies are required to make subscription terms clearly visible before you agree. A subscription buried in fine print, or one where the default option is a recurring charge rather than a one-time payment, can be challenged. The UK Government's consumer rights page (https://www.gov.uk/consumer-protection-rights) explains this clearly.
Right to cancel within 14 days. Under the Consumer Contracts Regulations (UK) and similar EU legislation, you typically have a 14-day cooling-off period for digital services purchased online. If you were charged without realising you had signed up for a subscription and you act quickly, this right may apply.
Chargeback rights. If you paid by credit or debit card, you have the right to request a chargeback from your bank for unauthorised or misrepresented charges. This is separate from Muses Academy's own refund policy — it goes through your payment provider directly.
GDPR rights (EU/UK). You can request that Muses Academy delete all your personal data. Send a Subject Access Request and a deletion request by email. They are legally required to respond within 30 days. This is also a useful pressure point during a refund dispute.
For detailed guidance on exercising these rights, MoneySavingExpert (https://www.moneysavingexpert.com/reclaim/consumer-rights-refunds-exchange/) is an excellent resource. A company's refusal doesn't mean you have no options. You do — and they're stronger than most people realise.
Alternatives to Muses Academy
If you were drawn to Muses Academy because you genuinely wanted a self-growth or mental wellness app, there are legitimate alternatives — ones that are transparent about their pricing, honest about what they deliver, and actually staffed by real professionals where that matters.
Headspace is one of the most well-established mindfulness and meditation apps. Pricing is clear, cancellation is straightforward, and the content is high quality.
Calm offers guided meditation, sleep support, and stress management tools. Again — transparent pricing, easy cancellation, and a large content library.
BetterHelp connects you with real, licensed therapists for online sessions. If you signed up to Muses Academy because you wanted genuine therapeutic support, BetterHelp is the kind of platform that actually delivers that. It's a paid subscription, but you know exactly what you're paying for and who you're talking to.
Woebot is a free, AI-based mental wellness chatbot — but crucially, it's transparent about being AI. No deception, no hidden charges.
Reflectly is a journaling and mood-tracking app with clear, honest subscription terms.
The common thread with all of these? They're upfront about their pricing models, they don't enroll you in subscriptions without clear consent, and their cancellation processes are designed to be user-friendly — not to trap you.
