Purisaki patches show up at your door — and so do charges you never agreed to. That's the reality for hundreds of people who ordered what they thought was a one-time purchase, only to find recurring payments hitting their bank account month after month. The subscription wasn't clearly disclosed. The cancellation process is deliberately confusing. And when you try to contact customer service, you get ignored or stonewalled.
Purisaki markets itself as a health patch product that helps with weight loss and other wellness goals. What they don't make obvious is that completing a purchase automatically enrolls you in a monthly subscription. No clear warning at checkout. No confirmation email spelling out the recurring billing terms. Just a charge on your statement and a package you didn't ask for showing up at your door.
This guide is based on real experiences from people who've been through exactly this. Whether you've been charged once or multiple times, whether you want to cancel going forward or get your money back — you'll find the exact steps here. No fluff, no runaround.
Quick Overview: The Most Important Warnings and Steps
Before anything else, here's what you need to know right now:
• Purisaki automatically enrolls customers in a subscription — most people don't realize this until they see a second charge
• Customer service is difficult to reach and multiple users report being ignored entirely after sending several emails
• Returning a product does not automatically cancel your subscription — you must explicitly cancel separately
• Unauthorized charges are common — some customers report being billed for orders they never placed
• Document everything — screenshots, emails, bank statements — from the moment you decide to cancel
• You have strong consumer rights whether you're in the UK, EU, or elsewhere — these can be enforced
• Time to Cancel is the fastest and most reliable way to handle this cancellation if you want it done properly without the back-and-forth
If you've already been charged and want to fight it, skip straight to Section 5 on what to do when things go wrong.
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Most Common Problems When Cancelling Purisaki
Let's be direct about what you're up against. Based on real customer experiences, here are the patterns that come up again and again.
They ignore your cancellation requests. One customer emailed the company at least three times asking for a refund and to confirm whether they were on a subscription. No response. No cancellation confirmation. Just silence — and then another charge.
Returning a product means nothing. Several customers found out the hard way that sending back the patches didn't stop the billing. Purisaki accepted the return, kept the money, and carried on charging. One customer put it bluntly: "I send something back, they take it, but they refuse to cancel your order — you still have to pay again and again."
Double charges and unauthorized transactions. The checkout process is confusing enough that some customers accidentally placed duplicate orders. When they tried to get a refund for the mistake, Purisaki ignored the request and sent more products anyway — charging for those too. That's not a billing error. That's a pattern.
Playing dumb when confronted. Multiple customers report that when they pushed back on unauthorized charges, the company acted as though the transactions hadn't happened or that the customer had agreed to them. It's a tactic designed to wear you down until you give up.
Zero results, zero refund. Beyond the subscription problems, the product itself frequently disappoints. Customers who used the patches for a full month with no results found themselves hitting a wall when trying to exercise the money-back guarantee. The guarantee exists on paper. In practice, getting a refund requires persistence and — often — external escalation.
None of this is accidental. These are structural features of how the business operates.
Before You Cancel Purisaki: What You Need to Know
Preparation is everything when dealing with a company that makes cancellation hard. Going in without the right information gives them room to delay, dispute, and deny.
Gather your purchase details first. Find your original order confirmation email. Note the exact date of purchase, the order number, and the amount charged. If you've been charged multiple times, list every transaction with the date and amount. Your bank statement is your best friend here.
Take screenshots of everything. Before you contact Purisaki, screenshot your account page if you have one, any subscription details visible in your profile, and any emails you've already sent or received. If the company later claims you never requested a cancellation, you'll have proof.
Check your bank statement carefully. Look at the exact company name that appears on your statement for Purisaki charges — it's sometimes different from the brand name. This matters if you need to dispute the charge with your bank later.
Know your cancellation window. Under UK and EU consumer law, you typically have 14 days from the date you received a product to cancel a distance contract and receive a full refund. If you're outside that window, you may still have rights — especially if the subscription terms weren't clearly disclosed at the time of purchase.
Decide what you want: cancellation only, or cancellation plus refund. These may require separate actions. Cancelling stops future charges. Getting money back for past charges is a different process that may require escalation.
Keep a log of every contact attempt. Date, time, method (email, phone, contact form), and what you said. If you need to escalate to a consumer protection body or your bank, this log is critical evidence.
Step-by-Step Guide to Cancel Your Purisaki Subscription
Here's the process laid out clearly. Work through each step in order, and don't skip the documentation steps — they're not optional when dealing with a company like this.
Step 1: Log into your Purisaki account.
Go to purisaki.com and log in. Navigate to your account settings or subscription management area. Look for any option labeled "subscription," "my orders," or "recurring billing." If you can find a self-service cancellation option, use it and take a screenshot of the confirmation.
Step 2: Send a written cancellation request via email.
Find the customer service email on the Purisaki website (check the contact page and the footer). Send a clear, firm email stating:
- Your full name
- Your order number
- The email address used at purchase
- A direct statement that you are cancelling your subscription with immediate effect
- A request for written confirmation of the cancellation
- A request for a refund if you believe you were charged without proper disclosure
Keep the email short and factual. Don't apologize. Don't over-explain. State what you want and ask for confirmation within 5 business days.
Step 3: Follow up if you don't hear back.
If you get no response within 5 days, send a follow-up email referencing your original message and stating that you consider the subscription cancelled as of your original request date. Add that if they continue to charge you, you will pursue a chargeback through your bank and file a complaint with consumer protection authorities.
Step 4: Contact your bank.
If Purisaki charges you again after your cancellation request, contact your bank straight away. Explain that you have a subscription you've attempted to cancel, that the company has not honored your cancellation request, and that you want to dispute the charge as unauthorized. Most UK banks will initiate a chargeback under these circumstances. EU banks have similar processes.
For UK consumers, your rights under the Consumer Rights Act 2015 and the guidance from Citizens Advice support your right to cancel and receive refunds for services not delivered as described. The UK government's consumer protection resources at gov.uk/consumer-protection-rights are a useful reference when speaking to your bank or writing a formal complaint.
Step 5: Use Time to Cancel.
If you're getting nowhere on your own — and with Purisaki, that's a real possibility — Time to Cancel handles the entire process for you. They know exactly how to navigate companies that use these tactics, they document everything correctly, and they get results. For a situation this frustrating, having someone experienced in your corner is genuinely worth it.
What to Do When Things Go Wrong: Complaints, Refunds, and Escalation
Sometimes following the steps above isn't enough. Purisaki has a track record of ignoring cancellation requests, continuing to charge customers, and sending unrequested products. Here's how to escalate effectively.
Chargeback through your bank or card provider.
This is often the most effective tool available to you. Contact your bank and explain that you were charged for a subscription you didn't knowingly agree to, and/or that you cancelled and were charged anyway. Provide your documentation — the emails you sent, the dates, the amounts. Under UK rules (Section 75 of the Consumer Credit Act applies to credit card purchases over £100; chargeback applies to debit cards), your bank can reverse the charge.
File a complaint with consumer protection authorities.
In the UK, you can report Purisaki to Trading Standards via the Citizens Advice consumer helpline. You can also report to the Competition and Markets Authority (CMA) if you believe the subscription practices are systematically deceptive. The Money Saving Expert guide at moneysavingexpert.com/reclaim/consumer-rights-refunds-exchange/ has practical detail on how to approach refund and chargeback claims.
Write a formal Letter Before Action.
If you want to pursue a refund and the company keeps ignoring you, send a formal Letter Before Action (LBA) by email and if possible by recorded post. State the amount you're claiming, the reason, and give a 14-day deadline before you take the matter to the small claims court. Many companies settle at this point rather than face court proceedings.
Leave detailed public reviews.
Reviews on Trustpilot, Google, and similar platforms create a public record. Be factual, specific, and detailed. This doesn't get your money back directly, but it creates accountability and helps other consumers avoid the same situation. Companies also sometimes respond and resolve complaints when their public reputation is on the line.
Contact your credit card company about Section 75.
If you paid by credit card and the total transaction was over £100, Section 75 of the Consumer Credit Act makes your credit card provider jointly liable. It's a powerful protection that a surprising number of people never use.
Your Consumer Rights When Cancelling Purisaki
You have more protection than Purisaki wants you to think. Here's a plain-language summary of the rights that apply.
The 14-day cooling-off period. Under UK and EU distance selling rules, you have 14 calendar days from the day you receive goods to cancel and get a full refund, no questions asked. This applies to online purchases. If you're within this window, you are entitled to cancel — full stop.
Subscription terms must be clearly disclosed. This is a key point for Purisaki. Under the Consumer Contracts Regulations 2013 (UK) and equivalent EU Directive, traders must clearly inform consumers of subscription terms, recurring charges, and cancellation rights before the purchase is completed. If Purisaki buried the subscription terms in small print or failed to make them obvious at checkout, those terms may not be legally binding on you.
Unauthorized charges. If Purisaki charged your card for products you didn't order or a subscription you didn't agree to, those transactions may constitute unauthorized payment processing. Your bank takes this seriously. You can dispute these charges directly.
Right to a refund for goods not as described. The patches are marketed as a health and weight loss product. If they don't work and the company won't honor its money-back guarantee, you may have a claim under the Consumer Rights Act 2015, which requires goods to be fit for purpose and as described.
GDPR and data rights. If you want Purisaki to delete your personal data after cancelling, you can submit a Subject Access Request (SAR) and a Right to Erasure request under GDPR. This is separate from your subscription cancellation but worth doing.
The UK government's consumer protection rights page (gov.uk/consumer-protection-rights) is a clear reference for all of the above. If you're in the EU, equivalent protections apply under the Consumer Rights Directive and national implementations.
Alternatives to Purisaki
If you were genuinely looking for support with weight management or wellness goals, there are more reputable routes that don't come with surprise subscriptions and ignored emails.
Consult your GP or a registered dietitian. For sustainable weight management, a conversation with a healthcare professional costs nothing in the UK (NHS) and gives you advice based on your actual health situation. No patches required.
Evidence-based apps and programs. Several NHS-endorsed apps and programs support weight management without the need for supplements or patches. The NHS Weight Loss Plan app, for example, is free, evidence-based, and doesn't try to enroll you in a subscription.
If you want supplements, buy from established retailers. Purchasing from well-known health retailers — pharmacies, established online health stores — gives you much stronger consumer protection than buying from direct-to-consumer websites with unclear subscription terms. Check that any product makes claims supported by actual clinical evidence.
Transparent subscription services. If you do want a subscription-based health product in future, look for companies that display subscription terms prominently before checkout, offer easy self-service cancellation, and have genuine positive reviews specifically mentioning how easy it was to cancel. That last point is often the most telling.
