To cancel Brazzers, you have to go through Probiller, the payment processor that actually handles billing for the site, since Brazzers itself has no cancel button on its platform. Log in at probiller.com, choose "Billing Questions and Cancellation," and submit your request before your next renewal date, saving the confirmation email as proof. If charges continue anyway, ask your bank to block the payment and open a dispute.
If you'd rather skip the chasing and want written proof the cancellation actually happened, Time to Cancel can take care of it for you.
How do I cancel my Brazzers subscription?
You cancel a Brazzers subscription through Probiller's billing system, not through Brazzers' own website. Here's how that works in practice:
1. Go to probiller.com and find the "Billing Questions and Cancellation" option, usually listed in the footer or under support.
2. Log in using the email and billing details you used when you signed up. Probiller manages billing for several adult sites, so your account lives there, not on Brazzers.
3. Select the Brazzers subscription in your account overview and choose to cancel it.
4. If there's no visible cancel option, which happens often, send a request through the contact form and also email brazzerssupport@probiller.com directly. Include your account email, the name of the subscription, and the date you want it cancelled by.
5. Ask for written confirmation and save it somewhere safe. You'll want it if a charge slips through anyway.
Do this well ahead of your renewal date. Brazzers has no cancellation window or grace period, so a request submitted even a day late usually still means another billing cycle.
If you subscribed through an app store instead of the Probiller portal, cancel it inside your Apple ID or Google Play subscription settings, since those aren't tied to Probiller at all.
If you'd rather not deal with slow support and missing confirmation emails, you can start the process through Brazzers opzeggen via Time to Cancel, where the cancellation is handled for you and you get proof in writing. For a broader look at how auto-renewing subscriptions work, our general guide to cancelling subscriptions is also worth a look.
Why is canceling Brazzers so hard?
Cancelling Brazzers is difficult because the entire process is outsourced to Probiller, and Probiller's systems don't make it easy. Users report live chat going silent for hours, no cancel button anywhere on the account page, and support emails that just redirect back to the same unreachable chat.
What we see most often is this: someone cancels, never gets a real confirmation, and still gets billed on the next renewal date. It's not a one-off.
Honestly, a billing platform with no visible cancel button is a red flag on its own.
Because there's no notice period built in, timing matters more than it should. If support doesn't answer before your renewal date, the charge goes through regardless of whether you tried to cancel in time — the same frustration people run into trying to stop automatic payments from BetterMe.
What if Brazzers keeps charging me after I cancel?
If you're still being charged after cancelling, first check whether your cancellation was actually confirmed before the renewal date, not after it. Look at your Probiller confirmation email or your account status for the exact end date.
If that date has passed and the charge still went through, don't keep waiting on Probiller support to fix it. Contact your bank or card provider and ask them to block future payments from Probiller or Brazzers, and open a dispute for the charge. If you paid through PayPal, stopping the recurring payment in your PayPal settings is often faster than waiting on the merchant.
Keep every email and screenshot you have. You'll need them if the bank asks for proof you tried to cancel first, the same way it helps when people try to get a refund after cancelling Breeze.
Can I get a refund from Brazzers?
You have a real shot at a refund if you can show you requested cancellation before the renewal date and were charged anyway. Email brazzerssupport@probiller.com with your account details, the date you cancelled, and the exact charge you're disputing, and ask for a refund in writing.
If that email goes unanswered, which happens often based on what readers tell us, go straight to your bank or card issuer and request a chargeback. Explain that you cancelled before the renewal date and never received confirmation despite trying. Banks tend to side with the customer when there's no cancel button and no response from support.
Our advice: don't wait past one or two billing cycles before escalating. The longer the gap, the harder it gets to prove the charge was unauthorized.
What are your legal rights when cancelling Brazzers?
Because Brazzers' billing entity is based in Hamburg, Germany, the company falls under German and EU consumer protection rules. German law requires online subscription services to offer a clearly visible cancellation button on their platform — the so-called Kündigungsbutton requirement under §312k BGB — which makes the missing cancel option on Probiller's site a real compliance issue, not just poor design.
That won't automatically refund your money, but it strengthens your case if you dispute a charge with your bank or file a complaint. If a company keeps charging you despite a documented cancellation attempt, you can also report it to consumer protection bodies — in the US, filing with the FTC is a reasonable next step.
For repeated unauthorized charges, submitting a fraud report to the FTC creates a paper trail that can support your bank dispute too.
