To cancel Malwarebytes, sign in to your account on the Malwarebytes website and turn off auto-renewal in your subscription settings, or cancel through the app store you used to buy it (Apple App Store or Google Play). Keep a screenshot or confirmation email as proof. If a charge still lands on your statement after that, contact your bank or card provider to block the payment. If you'd rather not track down every login and setting yourself, Time to Cancel can take care of the whole cancellation for you.
How do I cancel Malwarebytes myself?
You can cancel Malwarebytes through your online account, through the app store you originally subscribed in, or by emailing the company directly if the other routes don't work. Pick the method that matches how you first paid for it — that's usually the fastest fix.
If you bought Malwarebytes directly on their website:
1. Log in to your Malwarebytes account using the email address you registered with.
2. Go to the subscription or billing section of your account.
3. Select the active plan and choose to turn off automatic renewal or cancel the subscription.
4. Save or screenshot the confirmation page, and check your inbox for a cancellation email.
If you subscribed through the Apple App Store or Google Play:
1. Open your phone's subscription settings (App Store > Apple ID > Subscriptions, or Play Store > Payments & subscriptions).
2. Find Malwarebytes in the list.
3. Tap cancel subscription and confirm.
4. Keep the confirmation shown on screen — the app store, not Malwarebytes, controls billing in this case.
If neither option is available to you, or your account won't load the right subscription, send a written cancellation request to info@timetocancel.com and ask that it be forwarded, or contact Malwarebytes support directly with your order number, the email used at purchase, and a clear sentence stating you want the subscription cancelled and all future renewals stopped. Always ask for written confirmation.
If you want this done without digging through settings or chasing a reply, cancel Malwarebytes through Time to Cancel and we handle the request and the paperwork for you. It's a fair option if you're short on time or just want proof in hand without the back-and-forth.
Why is cancelling Malwarebytes so confusing?
Cancelling Malwarebytes gets complicated because the subscription might not even live where you think it does. Antivirus software is often sold through several different routes — the Malwarebytes site itself, a retailer, a device bundle, or an app store — and each one bills and cancels differently.
What we see most often is someone trying to cancel on the website when the actual charge comes from the App Store, or the other way around. The account email can also be different from the one you use daily, especially if the license came preinstalled or was gifted.
Renewal reminders aren't always obvious either. A lot of people only notice the charge once it's already on their statement, by which point the renewal has gone through. Our advice: check your bank statement for the exact billing description before you start, so you know which account actually holds the subscription.
What if Malwarebytes keeps charging me after I cancel?
If Malwarebytes still charges you after cancellation, first check the end date shown in your account or confirmation email — some cancellations only stop the next renewal, not a charge already in progress. Billing cycles for security software often run on annual or multi-month terms, so one more charge can slip through if you cancelled close to the renewal date.
If the cancellation date has clearly passed and you're still billed, contact your bank or card provider and ask them to block future payments to Malwarebytes. If you paid through PayPal, you can remove the merchant from your approved automatic payments in your PayPal settings.
When a provider won't stop billing even after a clear cancellation request, a chargeback through your bank or card issuer is the next step. Bring your cancellation confirmation and the account email as evidence — it makes the dispute much faster to process.
Can I get a refund from Malwarebytes?
You have a realistic chance of a refund if the charge happened right after you cancelled, or if you were billed for a renewal you clearly didn't ask for. The common mistake is waiting weeks before asking — the sooner you flag it, the more likely support will refund it without a fight.
To request a refund, contact Malwarebytes with your order number, the date of the charge, and a short explanation that you cancelled or never authorized the renewal. If Malwarebytes refuses or doesn't reply within a reasonable time, raising a dispute with your bank or card provider is a solid backup plan, especially for a charge you can prove wasn't approved.
If the whole process feels like too much chasing, the related guide on cancelling PDF Guru walks through a very similar refund situation with another software subscription, and the steps overlap closely with what works here.
What are your legal rights when cancelling Malwarebytes?
Malwarebytes is a US company, based in Santa Clara, California, so your cancellation and refund rights fall under US consumer protection rules rather than EU law. Several states, including California, have automatic renewal laws that require sellers to make cancellation reasonably easy and to notify you before a renewal that carries a new charge.
That means if Malwarebytes made it unreasonably hard to cancel, or renewed you without a clear prior notice where one was required, you have grounds to push back with your bank or card issuer. For general guidance on your rights as a consumer, the FTC consumer advice pages are a solid, neutral starting point.
If you suspect the charges go beyond a billing mix-up — for example, repeated charges after a confirmed cancellation — you can also report it to the FTC directly.
What mistakes do people make when cancelling Malwarebytes?
The biggest mistake is cancelling in the wrong place — in the account when the billing actually runs through an app store, or vice versa. Always match the cancellation method to the account that's actually taking the payment.
Another common one: not saving proof. A confirmation screen or email is what makes a dispute or refund request go smoothly later. Without it, you're relying on the company's own records, which isn't ideal.
And a smaller but frequent slip — cancelling a day or two after the renewal date instead of before it. One missed deadline is enough for another full billing cycle to go through. If your plan renews annually, mark the date well ahead of time, not the week before.
