To cancel Bestme, go through the app or your account on the Bestme website before your next billing date — a monthly plan can be stopped any month, while an annual plan needs to be cancelled at least one month before it renews. Keep a screenshot or confirmation email as proof. If a charge still shows up afterward, email feedback@best.me and ask your bank to block further payments. For anyone who'd rather skip the back-and-forth, Time to Cancel can handle the entire cancellation and send you written proof.
How do I cancel Bestme myself?
You cancel Bestme through the app itself or through your account on the Bestme website, and the exact route depends on how you signed up. Here's the sequence we recommend.
1. Open the Bestme app and go to your account or profile settings. Look for a section called Subscription or Membership — this is where the cancel option sits on most fitness apps.
2. If you signed up through a browser, log into your account on the Bestme website instead. The subscription management screen there usually shows your plan type and renewal date, along with a cancel button.
3. Confirm the cancellation and take a screenshot of the confirmation screen. If Bestme sends a confirmation email, save it somewhere you won't delete by accident.
4. Can't find a cancel button anywhere? Email Bestme directly at feedback@best.me. State your full name, the email address linked to your account, and that you want your subscription cancelled effective at the end of the current billing period. Ask for written confirmation and the exact end date.
5. If you're on an annual plan, send this request at least one month before your renewal date — later than that, and you'll likely get charged for another year. A 30-day notice window for an app subscription feels long to us, but it's what the billing terms describe.
You can also start the process on the Bestme cancellation page on Time to Cancel, which walks you through the same steps with less guesswork.
If this is the third subscription you've tried to untangle this month, or you just want someone to confirm in writing that it's actually done, that's exactly what Time to Cancel does — we send the cancellation request and chase the confirmation for you.
Why is cancelling Bestme so difficult?
Cancelling Bestme is harder than it should be mainly because of timing and visibility, not because the app hides a button on purpose. The annual plan is the biggest trap: you have to act at least a month before renewal, and most people only think about cancelling once the charge already appears on their statement.
On top of that, Bestme doesn't show up on Trustpilot, so there's no public trail of other users' experiences to check against. What we see most often is people assuming a fitness app subscription will just quietly expire after they stop opening the app — it doesn't. The subscription keeps running in the background until you actively cancel it, whether you're using it or not.
The lesson here: mark your renewal date the day you sign up, not the week before it hits.
Why am I still being charged after cancelling Bestme?
If you're still being charged after cancelling Bestme, the first thing to check is whether your cancellation actually went through before the deadline for your plan type. Open your confirmation email or screenshot and compare the stated end date with the date of the new charge.
If you cancelled a monthly plan but the next cycle still billed you, or you cancelled an annual plan less than a month before renewal, that charge may be legitimate under the stated terms — annoying, but expected. If you cancelled well within the required window and got billed anyway, that's a mistake on Bestme's end worth disputing.
Either way, don't wait around hoping it resolves itself. Contact your bank or card provider and ask them to block future payments to Bestme, and if you paid through PayPal, remove Bestme from your list of approved automatic payments there too. For a charge that's already gone through without justification, ask your bank about a chargeback — that's your strongest lever when the company itself is slow to respond.
Can I get a refund from Bestme?
You have a real shot at a refund if you cancelled before your plan's renewal deadline and still got charged — that's simply a billing error Bestme should correct. Email feedback@best.me with your cancellation confirmation attached and ask for the charge to be reversed.
If you missed the notice window — for example, you cancelled an annual plan two weeks before renewal instead of a month — a refund is less likely, since the charge followed the stated terms. It's still worth asking; companies sometimes make a goodwill exception, especially for a first-time renewal nobody meant to trigger.
If Bestme doesn't respond or refuses a refund you believe you're owed, your bank's chargeback process is the backup option, particularly if the charge happened after a cancellation you can prove in writing.
What are my legal rights when cancelling Bestme?
Bestme is based in Dublin, Ireland, which means it operates under EU consumer protection rules around subscription transparency and cancellation rights — companies there generally have to make cancelling at least as easy as signing up. If you're billed in the United States, you're also protected by state-level auto-renewal laws, such as California's Automatic Renewal Law, which require clear disclosure of renewal terms and a straightforward way to cancel before you're billed again.
If a charge keeps recurring after a documented cancellation, that combination of rules backs you up both when you contact Bestme directly and when you escalate to your bank. For general guidance on your rights as a subscriber, the FTC consumer advice pages are a solid reference point, and if you suspect the charges go beyond a billing mistake, you can report fraud to the FTC directly.
Our honest take: these protections work, but only if you keep your own paper trail — screenshots, confirmation emails, dates. Companies rarely dispute a cancellation when you can show exactly when and how you sent it.
What mistakes do people make when cancelling a fitness app like Bestme?
The most common mistake is cancelling an annual Bestme plan too close to the renewal date and getting charged for another full year anyway. A close second is cancelling only inside the app while the account was actually created through the website, or vice versa — the two systems don't always sync instantly.
People also tend to delete the app itself and assume that counts as cancelling. It doesn't; uninstalling a fitness app has no effect on the subscription sitting on your card. If you're not sure which fitness subscription is actually still charging you, it's worth comparing notes with guides like how to cancel BetterMe or stopping MadMuscles charges — the billing patterns across these apps are more similar than most people expect.
