To cancel the Keto Go app, send a written cancellation request to hello@ketogo.app before your next billing date — there's no cancel button inside the app or on the website. Ask for a confirmation email and save it, since that's the only proof you'll have that the subscription actually ended. If charges keep landing on your card or PayPal account afterward, contact your bank or PayPal directly to block future payments. For readers who'd rather skip the email back-and-forth and want someone chasing the confirmation for them, Time to Cancel can handle the whole request.
How Do I Cancel the Keto Go App Myself?
You cancel the Keto Go app by emailing the company directly, since there's no self-service cancel option anywhere in the app, the website, or your account settings.
Here's what actually works, based on what gets people a confirmed cancellation:
1. Gather your account details first — the email address you signed up with and the date your subscription started or last renewed.
2. Write to hello@ketogo.app and state clearly that you want to cancel your Keto Go app subscription effective immediately. Include your account email and, if you have one, your order or subscription number.
3. Ask explicitly for written confirmation of the cancellation and the exact date your access ends.
4. Save that confirmation somewhere you won't lose it — a dedicated email folder works fine.
5. Check your bank or PayPal statement after the end date in the confirmation, just to be sure nothing else gets charged.
That's the entire process. No toggle, no dashboard button — just a clear email and a paper trail. If you'd rather not deal with the waiting and follow-up yourself, you can have Keto Go app cancelled through Time to Cancel instead, with the confirmation handled for you.
Why Is Cancelling the Keto Go App So Difficult?
Cancelling the Keto Go app is harder than it should be because the company only accepts cancellation by email, and a fair number of customers report their subscription kept running anyway. There's no in-app or account-based cancel option at all.
On top of that, reviewers describe getting different answers from different staff members, refund promises that quietly go nowhere, and renewals happening even after a cancellation email was sent. The most common complaint we see: customers who cancelled, got no reply, and then got charged again the next month.
It's not unique to Keto Go. A lot of diet and fitness apps use the same email-only setup, which makes it easy for a request to get lost or ignored — the BetterMe cancellation process runs into near-identical friction. The lack of written confirmation is really the core problem here, not the cancellation itself.
Still Being Charged After Cancelling Keto Go App?
If Keto Go app keeps charging you after you've cancelled, the first step is checking the end date in your confirmation email against your bank statement. If a charge appears after that date and you have written proof of cancellation, you have a solid case for a dispute.
Start with your bank, card provider, or PayPal rather than the company again — ask them to block future payments from the merchant and open a dispute or chargeback for the unauthorized charge. Bring your cancellation email as evidence; it matters more than anything else in this process.
This pattern of billing continuing past a cancellation request shows up across plenty of subscription apps, not just this one — Breeze customers have faced the same thing. A 30-day grace period for a digital app subscription is honestly generous when there's no cancel button to begin with.
Can I Get a Refund From Keto Go App?
Getting a refund from Keto Go app depends almost entirely on timing: cancel before your renewal date and you have a shot, cancel after and refunds are typically refused. Several customers report that refund promises from support simply weren't honored.
To request one, email hello@ketogo.app, reference your cancellation confirmation, and ask for a refund of the specific charge in question. Keep that email short and factual — don't expect a quick yes.
When the company doesn't follow through, PayPal has worked for some customers as a way to get their money back directly, bypassing the company altogether. If you paid by card, a chargeback through your bank works the same way. For a broader look at getting money back from a reluctant subscription service, the Clarity Check refund walkthrough covers similar ground.
What Are My Legal Rights When Cancelling Keto Go App?
Keto Go app is operated by a company based in Riga, Latvia, which means the contract itself falls under EU consumer protection principles around billing transparency and cancellation. In practice, though, chasing a company abroad is slow, so your most reliable protection as a US consumer runs through your bank, card issuer, or PayPal.
Many US states also have automatic renewal laws — California's Automatic Renewal Law is the best-known example — that require companies to make cancellation terms clear and easy to find. Keto Go app's email-only cancellation route arguably falls short of that spirit, even if it isn't directly bound by it.
If you believe you've been billed unfairly after a cancellation request, your bank dispute is the fastest route. For general guidance on your rights as a consumer, the FTC consumer advice site is a solid starting point, and you can report fraud to the FTC if a company repeatedly ignores cancellation requests.
What Mistakes Do People Make When Cancelling Keto Go App?
The biggest mistake is cancelling after the renewal date has already passed, which locks in another billing cycle before the cancellation takes effect. Mark your renewal date and send the email a few days early, not the morning of.
The second mistake: not asking for written confirmation. Without it, there's no proof your request was even received, which makes a later dispute much harder to win.
A third one we see constantly — people delete the app and assume that cancels the subscription. It doesn't. Deleting the app only removes it from your phone; the billing keeps going until the company confirms otherwise.
