Cancel VriendenLoterij: Stop the Automatic Charges Today

How Do You Cancel VriendenLoterij Yourself?

You can cancel VriendenLoterij through your online account, by phone, by email, or through a direct message on social media. Pick whichever route feels most reliable to you — we usually recommend doing it in writing so you have something to point back to.

1. Log into Mijn Omgeving on the VriendenLoterij website using your player details.
2. Go to your subscription or membership settings and select the option to stop or cancel.
3. If you prefer speaking to someone, call the customer service line listed on the website and ask explicitly for cancellation, not a pause.
4. You can also send a private message via Facebook or Instagram with your name, address, and player number, asking for cancellation in writing.
5. Or email ledenservice@vriendenloterij.nl directly. Include your full name, address, player or customer number, and a clear sentence stating you want to cancel your subscription as of the next possible date. Ask them to confirm the end date in writing.

Whatever route you choose, take a screenshot or save the confirmation email. That's the one thing people forget, and it's exactly what you need if a payment slips through later.

If your mailbox is already full of half-finished cancellation attempts, or you just want someone to handle it with proof in hand, you can start the VriendenLoterij opzeggen via Time to Cancel process and let us chase the confirmation for you. It's the same outcome, just without the waiting on hold.

Why Is Cancelling VriendenLoterij Difficult?

Cancelling VriendenLoterij is not technically hard, but several small things trip people up. The subscription runs on automatic direct debit, either monthly or yearly, so the lottery keeps charging until it processes your request — not the moment you send it.

Customers report that the cancellation itself usually goes through fine via the website, phone, or social media. The friction shows up afterward: some people never receive a confirmation, or the confirmation arrives late, which leaves them unsure whether they're actually done or still enrolled for another draw cycle.

The other sticking point is the notice period. If you cancel close to a billing date, that charge may still go out because it was already processed. That's annoying, but it's standard for subscription-based lotteries like this one.

What we see most often: people assume cancelling equals an instant stop, then are surprised by one more withdrawal. Our advice: ask for the exact end date in writing, every time.

Still Being Charged After Cancelling VriendenLoterij?

If VriendenLoterij is still taking money after you cancelled, the first step is checking the end date on your confirmation. Subscriptions billed by direct debit often have one final charge already queued up before the cancellation takes effect — that's expected and not an error.

If a charge appears after your confirmed end date, though, that's a different story. Contact your bank and ask them to block further direct debits from VriendenLoterij. Most Dutch banks let you revoke a standing SEPA direct debit mandate directly through your banking app.

If the charge already went through and you believe it shouldn't have, you can also request a chargeback through your bank within the standard reversal window for direct debits. Keep your cancellation confirmation ready — you'll need it as evidence.

One short note: don't just cancel the card. That can create more admin than it solves, and it won't automatically end the subscription itself.

Can You Get Your Money Back From VriendenLoterij?

You have a reasonable chance of a refund if you were charged after your confirmed cancellation date, or if the lottery kept billing you without ever processing your request. Send the cancellation confirmation, the date you asked to stop, and the specific charge you're disputing to ledenservice@vriendenloterij.nl, and ask for a refund of that amount.

If you don't get a response within a reasonable time, escalate through your bank using a direct debit reversal or chargeback request. Banks generally handle this quickly once you show proof you cancelled before the charge date.

What tends to work best is being specific: name the exact transaction, the exact date, and attach your confirmation. Vague complaints get vague replies. If the lottery still won't budge and you suspect something closer to fraud than a billing mistake, you can report it to the FTC as well.

What Are Your Legal Rights When Cancelling VriendenLoterij?

As a Dutch company based in Amsterdam, VriendenLoterij falls under Dutch consumer protection rules, including the Wet van Dam, which deals with subscriptions that renew automatically. In short, contracts that silently renew generally become cancellable on a monthly basis after the initial term, which protects you from getting locked into a long commitment by accident.

This matters here because the subscription runs on recurring direct debit. If VriendenLoterij ever makes cancellation unreasonably hard, or keeps billing well past a confirmed stop date, you're within your rights to push back and request a refund.

If a dispute goes nowhere internally, consumers generally have the option to escalate to a relevant dispute body or their bank. For broader guidance on handling recurring charges and disputes, the FTC consumer advice pages are a solid general reference, even for services based outside the US.

For other subscriptions with similar recurring-payment headaches, our subscription cancellation guide walks through the general approach, and our piece on stopping a recurring donation covers a comparable direct-debit situation.

What Mistakes Do People Make When Cancelling VriendenLoterij?

The biggest mistake is cancelling verbally and assuming it's done. A phone call or a quick social media message without written follow-up leaves you with nothing to show if the charge continues.

Another common one: cancelling right before a billing date and expecting that charge to disappear. It usually won't — the direct debit is often already in motion by the time your request is processed.

And a smaller but frequent slip-up: forgetting to include your player or customer number in the email or message. Without it, customer service can't always match the request to your account quickly, which slows everything down.

Our tip: always request written confirmation with a specific end date, and keep it somewhere you'll actually find it again.